Post ZopNow many people have asked me why the website does not really adhere to the many basics of e commerce that we have come to expect over the last few years. The answer is simple, Groceries are not exactly E Commerce, in other words Retail.
Let me put this in much more simpler words. Groceries are not really Benetton or Adidas. They are a repetitive purchase process, very boring and done in large quantities, often in numbers greater than 50 for one session. And this process is repeated more than once in a month, sometimes more than once in a week
This brings us to the next part of this kind of e-commerce, Speed. A customer should be able to add all these items at lightning speed so that this online experience results in lesser time consumption overall over the conventional method. And to bring in speed one has to get rid of some of the steps in regular retail.
A clip from a recent advertising campaign